Questions about your MyAudium listener account
Is a MyAudium listener account free?
Yes. Creating an account is free, and you can use any email address.
Why do I need an account to listen?
Your account saves your place in each audiobook and the notes you write, and it holds the books you bought or opened with a link.
Do I need a Gmail, iCloud or Amazon account?
No. MyAudium doesn't depend on any of them.
I didn't get the verification email. What now?
Check your spam folder, then use the "resend verification" option on the sign-in page. If it still doesn't arrive, contact us with the email address you used.
How do I change my password?
Sign in, open your profile and choose change password. You will need your current password. If you forgot it, use the reset link on the sign-in page.
Questions about playing audiobooks in your browser
The audiobook won't play. What should I try?
Check your internet connection, refresh the page and make sure your browser is up to date. If it still won't play, try another browser and then contact us with the book's title.
The player didn't remember where I stopped. Why?
Progress is saved to your account. Make sure you are signed in with the same account you used before.
Can I change the speed or skip to a chapter?
Yes. The player has speed control and chapter navigation.
Where are my notes?
Open the audiobook in the player and choose notes. You can search them and filter by chapter.
Questions about access links and purchases
My access link stopped working. What happened?
Links can have an end date, a listener limit or a single allowed email set by the sender, and the sender can turn a link off. Ask them for a new link, or read about access links.
Who do I contact about a payment?
The author or publisher who sold the audiobook, since the payment went to their Stripe account. If you need help reaching them, contact MyAudium.
Does MyAudium take a commission on my purchase?
No. Your payment goes to the seller, minus Stripe's processing fee.
Where can I see what I bought?
Sign in and open your purchase history from your profile. Every book you bought or received is also in your library.
Last updated: November 4, 2026